Privacy policy
At Bunty, we pride ourselves on providing exceptional customer service, which includes our 30-day hassle-free returns policy. To qualify for a return, please ensure that the item is in new condition and undamaged, with the original packaging intact. We understand that trying on a harness may require the removal of packaging, and in such cases, we are happy to offer an exchange.
For a smooth and efficient return process, we kindly request that you contact us prior to returning the item. Our dedicated team will provide you with a complimentary post label, ensuring the safe and prompt return of your product. It's important to note that free post labels are only applicable for faulty items or in cases where the wrong item was sent. Should you wish to return an item due to ordering error or personal preference, the shipping charges will be your responsibility.
Once your eligibility for a full refund is confirmed, we will process the refund within 3-5 working days, crediting the amount back to your card. We strive to make the returns experience as convenient as possible and appreciate your understanding.
Damaged Deliveries
In the unfortunate event that your item arrives damaged, we kindly ask that you refrain from removing the packaging and instead, provide us with photos of the damage. Our team will promptly address the issue and work towards a satisfactory resolution.
Missing Items In Your Delivery
Should you discover a missing item in your delivery, please contact us immediately, providing your complete delivery address. This will enable us to investigate the matter thoroughly and take appropriate action to rectify the situation.
Wrong Item Received
In the rare occurrence of receiving the wrong item, please notify us promptly and include photos of the incorrect item. We will swiftly investigate the matter and ensure a satisfactory resolution.
If The Product Develops A Fault
For products that develop a fault after purchase, please reach out to us with the relevant details. We are committed to addressing any issues promptly and providing the necessary support to resolve the matter.
Personalization
Please note that for personalised products, it is crucial to verify the accuracy of the personalization and ensure the correct bed size is ordered, as we regretfully cannot accept returns for personalised items.