Shipping
Kindly note that any orders placed after 4PM on Friday will be processed on Monday morning (Tuesday if there is a bank holiday) to ensure seamless logistics and fulfilment operations.
We exclusively offer shipping services to the United Kingdom and regretfully cannot accommodate shipping to Ireland, Channel Isles, Isle of Wight, and the Highlands. We apologise for any inconvenience this may cause.
To ensure reliable and efficient delivery, we partner with reputable courier companies such as Evri, DPD, Yodel, Royal Mail, and Parcel Force.
You are also more than welcome to come and visit us, where you can try before you buy - We are located at:
Unit 1 St Mary’s Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN
Returns
Here at Bunty we offer a 30 day no quibble returns policy.
To qualify, the item must be:
- In new condition
- Not damaged
If the original packaging has been removed (trying on a harness that then doesn’t fit for example), we will be to refund the item.
Before any return on faulty or sent in error products, we would ask that you contact us to receive a free post label, ensuring a quick, safe return for the item and a speedy resolution.
Please note we only offer free post labels when an item is faulty, or the wrong item has been sent out. If a product is ordered in error, or you don’t like the item, then you would be liable for return shipping charges.
If you are eligible for a full refund this will be put back on your card within 3-5 working days.
Damaged Deliveries
If your item has arrived damaged, please do not remove the packaging. We would please ask that you send photos of the damaged product to us.
Missing Items in Your Delivery
In the rare event an item missing from your order, please contact us and provide your full delivery address. We will investigate and update you on the matter.
Wrong Item Received
If you have received the wrong item, please contact us with photos of the wrong item and we will work to resolve the matter.
If the Product Develops a Fault
If a product you have bought develops a fault, please contact us with details so we can investigate and update you on the matter.
Item Ordered to Wrong Address
We kindly ask that all customers would confirm the correct address before proceeding with any order. We will be unable to refund or replace any order where the shipping address provided by the customer is incorrect.
In the very rare event a customer has given us the incorrect address, and the person at the incorrect address rejects the package, it will be returned to the courier. At that time, we will be able to process the return and issue a refund to the customer.
Bunty Customer Support
Our diligent customer support team are available to help alleviate any concerns, and provide information where available within their standard opening hours: 9am-4pm - Monday to Friday.
Email: hello@buntypetproducts.co.uk
Landline: 0161 368 5891
