Product information

Shipping

Orders received prior to 4PM (Monday to Friday) will be promptly dispatched on the same day, as we strive to fulfil your requirements promptly and efficiently.

Kindly note that any orders placed after 4PM on Friday will be processed on Monday morning (Tuesday if there is a bank holiday) to ensure seamless logistics and fulfilment operations.

We exclusively offer shipping services to the United Kingdom and regretfully cannot accommodate shipping to Ireland, Channel Isles, Isle of Wight, and the Highlands. We apologise for any inconvenience this may cause.

To ensure reliable and efficient delivery, we partner with reputable courier companies such as Evri, DPD, Yodel, Royal Mail, and Parcel Force.

You are also more than welcome to come and visit us, where you can try before you buy - We are located at:

Unit 1 St Mary’s Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN

Returns

Here at Bunty we offer a 30 day no quibble returns policy.

To qualify, the item must be:

- In new condition
- Not damaged

If the original packaging has been removed (trying on a harness that then doesn’t fit for example), we will be to refund the item.

Before any return on faulty or sent in error products, we would ask that you contact us to receive a free post label, ensuring a quick, safe return for the item and a speedy resolution.

Please note we only offer free post labels when an item is faulty, or the wrong item has been sent out. If a product is ordered in error, or you don’t like the item, then you would be liable for return shipping charges.

If you are eligible for a full refund this will be put back on your card within 3-5 working days.

Damaged Deliveries

If your item has arrived damaged, please do not remove the packaging. We would please ask that you send photos of the damaged product to us.

Missing Items in Your Delivery

In the rare event an item missing from your order, please contact us and provide your full delivery address. We will investigate and update you on the matter.

Wrong Item Received

If you have received the wrong item, please contact us with photos of the wrong item and we will work to resolve the matter.

If the Product Develops a Fault

If a product you have bought develops a fault, please contact us with details so we can investigate and update you on the matter.

Item Ordered to Wrong Address

We kindly ask that all customers would confirm the correct address before proceeding with any order. We will be unable to refund or replace any order where the shipping address provided by the customer is incorrect.

In the very rare event a customer has given us the incorrect address, and the person at the incorrect address rejects the package, it will be returned to the courier. At that time, we will be able to process the return and issue a refund to the customer.

Bunty Customer Support

Our diligent customer support team are available to help alleviate any concerns, and provide information where available within their standard opening hours: 9am-4pm - Monday to Friday.

Email: hello@buntypetproducts.co.uk

Landline: 0161 368 5891

Beds

Most Bunty beds are machine washable at 30° Celsius and 800rpm.
No beds are suitable for tumble drying.
Any bed that can't be machine washed we recommend hand washing.

Hand Washable:
All elevated beds, Tuscan, Woodland, Orthopaedic, Manhattan, Cosy Couch, Outback

Harnesses

Though all harnesses can be machine washed at 30° Celsius and 800rpm, we recommend hand washing them to avoid any damage to plastic or metal harness components, or damage to your machine.

We recommend air drying all Bunty harnesses.

Blankets

All Bunty blankets are machine washable at 30° Celsius and 800rpm.

Dog Clothing

Though most Bunty dog clothing (i.e. jackets, raincoats) are machine washable at 30° Celsius and 800rpm, we recommend hand washing them to avoid any damage to plastic or metal clothing components, or damage to your machine.

We recommend air drying all Bunty dog clothing.